The expensive failure in small-batch work is not a supplier who cannot machine the part. It is a supplier who machines it, ships it, and cannot tell you whether it is in tolerance. This page is about the second problem.
Starting here, because it is the part most supplier quality pages leave out.
What we can do is describe exactly how a dimension gets measured, on what instrument, and what you receive on paper. For a small-batch program that is usually the useful half of a quality system — the half that catches a bad part before it ships.
Delete any line below that you do not actually own. This list is only worth reading if every item on it is real.
Not a generic certificate pack. A short set of documents that answer "is this the part I ordered".
Four gates. The first-article gate is the one that saves money, because nothing is produced at volume before it.
Tolerances, datums, material, finish and any feature we cannot hold are flagged in the quote itself. If a callout is ambiguous, we ask rather than assume a looser reading.
One or a few parts are made, measured against the critical dimensions, and photographed. The report goes to you before the batch is released. Nothing is charged until you approve the quote; the batch does not run until you approve the article.
Critical dimensions are checked at the start and end of each run and at intervals in between, with the readings written down. A dimension that drifts mid-run gets caught at piece 40, not at piece 400.
Full visual, plus the recorded dimensions, plus the documentation set above. Parts that fail are separated and reported — with a photograph of the actual reject, not a description of one.
This is the part that decides whether a supplier is worth keeping.
If a critical dimension is out of tolerance at final inspection, you get an email before the shipment leaves, with the measurement, a photograph, and two options: rework or remake at our cost and the new date, or ship as-is at a reduced price if the deviation is acceptable for your assembly. You choose. We do not ship and explain later.
If a defect is found after delivery, tell us the piece count and the failure mode. We will ask for the parts back or photographs, decide within N DAYS, and either replace or credit. What we will not do is argue that the parts were probably fine.
Tell us which two or three dimensions actually matter. Those get measured and reported; the rest get checked normally.
Ask about inspection